1. About this policy

This Privacy Policy explains how GLACERA HVAC (“GLACERA,” “we,” “our,” or “us”) handles personal information when you visit glacerahvac.com, submit a website or social-media form, contact us, register a product or warranty, or otherwise interact with us.

“Personal information” means information about an identifiable individual. This policy does not apply to information that has been anonymized so that it can no longer reasonably identify an individual.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information — name, email address, telephone number, city, postal code, and preferred contact method.
• Business and trade information — company name, role, service area, contractor or dealer status, product interests, and experience with R32/A2L systems.
• Product and warranty information — equipment model and serial numbers, purchase and installation dates, dealer or installer details, proof of purchase, service history, and information needed to assess a warranty request.
• Customer inquiry information — property location, project type, messages, photographs or documents you choose to provide, and records of our communications.
• Website and device information — IP address, browser and device type, pages viewed, referring links, approximate location, cookie identifiers, and interaction data.

We may receive information directly from you, from a dealer or contractor involved in your purchase or installation, from advertising and social-media platforms such as Meta, or automatically through our website.

3. How we use personal information

We may use personal information to:

• respond to inquiries and provide product, technical, pricing, availability, and dealer information;
• route a homeowner or property inquiry to a suitable dealer or contractor, where coverage is available;
• administer product registration, warranty coverage, claims, service support, and related records;
• manage contractor, dealer, distributor, and supplier relationships;
• deliver requested communications and, with consent where required, send product or business updates;
• operate, secure, troubleshoot, and improve our website, advertising, products, and customer experience;
• detect fraud or misuse, enforce agreements, satisfy legal obligations, and protect our rights and safety.

We obtain consent where required and limit collection, use, and disclosure to purposes a reasonable person would consider appropriate. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.

4. Cookies and analytics

Our website and advertising partners may use cookies, pixels, and similar technologies to keep the site working, understand traffic and engagement, measure campaigns, and improve our services. These technologies may collect device and usage information.

You can control cookies through your browser settings and, where offered, our cookie controls. Blocking some cookies may affect site functionality. Advertising platforms have their own privacy settings and policies.

5. When we share information

We do not sell personal information. We may disclose it only as reasonably necessary to:

• Dealers and contractors who can respond to a local sales, installation, service, or warranty inquiry;
• Service providers that support website hosting, forms, email, customer records, analytics, advertising, shipping, payment processing, or warranty administration;
• Manufacturers, suppliers, and warranty administrators where needed for product support or a claim;
• Professional advisers, regulators, law enforcement, or other parties where permitted or required by law, or to protect legitimate rights and interests;
• A successor organization in connection with a proposed or completed business transaction, subject to appropriate protections.

Some service providers may process information outside your province or Canada. In that case, information may be subject to the laws of the jurisdiction where it is processed.

6. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to meet warranty, tax, accounting, dispute, and legal requirements, and then securely delete or anonymize it.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

7. Your choices and privacy rights

Subject to applicable law, you may ask us to:

• explain whether we hold personal information about you and how it has been used or disclosed;
• provide access to your personal information;
• correct inaccurate or incomplete information;
• withdraw consent or stop promotional communications; or
• address a question or complaint about our privacy practices.

To protect you, we may need to verify your identity before completing a request. Legal exceptions may limit access or deletion. Marketing emails can also be stopped using the unsubscribe link in the message.

8. Children’s privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

9. External websites

Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy as our practices, services, or legal obligations change. The current version will be posted here with a revised effective date. Material changes will be highlighted or otherwise communicated where appropriate.

Contact GLACERA HVAC

For an access request, correction, consent withdrawal, or privacy complaint, contact our Privacy Officer:

[email protected]

Please write “Privacy Request” in the subject line. We will review and respond in accordance with applicable law.